Candidates must possess a Bachelor’s degree in a relevant field (MBA preferred) and have at least ten years of industry experience with a proven track record in streamlining service operations and successful budget management. Essential qualifications include proven inspirational leadership, robust analytical and problem-solving skills, and experience leading large teams to achieve high profitability goals.

Managing Director of Client Services-Private Equity Fund Accounting
Wilmington, DE (Will consider remote candidates with experience)
Monday through Friday 9:00 a.m. to 6:00 p.m.
Hybrid Work Schedule
Candidates for this position must be eligible to work in the United States without sponsorship. Time on-site or time zone may be necessary based on business need.
Some of the things you will be doing:
Oversee and work with Client Service Directors to increase awareness of business opportunities to increase revenue streams
Responsible for managing and achieving the P&L goals for the North America Client Service team by making strategic decisions that meet or exceed revenue targets, manage costs, and ultimately, enhance profitability
Escalation point for the Client Service Directors to navigate and solve challenging client needs or operations limitations
Drive business development efforts with key clients to generate revenue opportunities
Enhance relationships with existing clients and strengthen C-suite connectivity to understand the direction of their business needs
Work with Sales and Marketing to increase company footprint amongst our clients and identify new clients via targeted searches
Assist in renewals, engagements, and negotiations with clients
Manage the career development and talent management of Client Service Directors
Collaborate with other North America leaders to carry out shared goals of the department
Work with other business units to identify opportunities for cross-selling services to our clients
Assist with the implementation of best practices (e.g. Target Operation Model [TOM] integration) and drive operational efficiencies that optimize service delivery
Identify, lead and delegate key department projects
Manage and participate in defining Staffing needs & resource allocation for the client service teams including the successful deployment of a global delivery model (e.g. EST/IST) and routine office visits for governance and service delivery continuity
Responsible for empowering team leaders to develop “out of the box” thinkers, deliver superior client satisfaction results and promote staff engagement & development
Ensure scheduling and team assignments are properly maintained and proactively modified to support business needs and changes by the client directors
Stay informed of industry changes (e.g. regulations) and proactively solution services to meet client needs
Develop and manage KPI’s (Key Performance Indicators), Client SLA’s and review client deliverables as needed 
Present period performance reports and metrics to the MD Operations
Internal responsibilities (scheduling, status reports, time tracking, etc.)
What technical skills, experience, and qualifications do you need?
Bachelor’s degree in a relevant field, such as accounting or finance; MBA preferred
Proven inspirational leader and manager of people, with experience of managing and developing effective teams, managing and planning resources to achieve aggressive goals in a fast-paced and ever-changing environment 
At least ten years of industry experience with a proven track record of streamlining and improving a service operation 
A history of exceptional industry forecasting and successful budget management that can determine ways to increase a service operation’s efficiency 
The ideal candidate will have experience leading large teams and achieving high profitability goals
Robust analytical, problem-solving, and troubleshooting skills 
Project management experience 
Excellent leadership, communication, and organizational skills 
Proactive and dynamic personality 
Industry compliance experience a plus 
Investor Services experience a plus 
Creative and agile, leader that motivates leaders to achieve lofty goals 
Ability to lift 25 lbs. or more 
#LI-SP1

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers. 
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, U.S., providing market-leading expertise and knowledge-based solutions to clients worldwide. We have an unmatched global reach with offices and capabilities in more than 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,500 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC, Our Values, and our unwavering commitment to our clients, communities, and each other.
CSC is dedicated to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is respected. We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging.
Colleagues are empowered to own their careers and have access to various career opportunities and excellent benefits, including annual Success Sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers. 
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly through our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.

Managing Director of Client Services-Private Equity Fund Accounting

Candidates must have 5+ years of leadership experience managing data/analytics teams and proven experience delivering impactful analytics strategies using tools like SQL, Python, and visualization platforms. A strong understanding of HR functions and data privacy regulations like GDPR is also required.

Manager of Data and Analytics- Service Operations
Wilmington, DE
Monday - Friday 8:00 am - 5:00 pm
Onsite/Hybrid
We are seeking an experienced and strategic Manager of Data and Analytics- Service Operations to design and drive our workforce planning analytics strategy. In this role, you will leverage data science, advanced analytics, and artificial intelligence (AI) to generate predictive and prescriptive insights that inform our talent and workforce strategies. You will collaborate closely with colleagues across Operations, HR, Finance, and the business to understand stakeholder objectives and develop data strategies that align with organizational priorities.
As the Manager of Data and Analytics- Service Operations, you will lead a team of data analysts responsible for building reports, dashboards, and visualizations that deliver actionable insights. You will set the direction for how data is consumed across the organization, ensuring alignment with data privacy standards and GDPR compliance. Additionally, you will champion the use of AI and machine learning to interpret complex workforce data and enable more proactive, data-driven decision-making.
Some of the things you will be doing:
Lead the development and execution of the organization’s people analytics strategy, ensuring alignment with overall business objectives.
Partner with stakeholders across Operations, HR, Finance, and the business units to identify strategic goals and opportunities for data-driven improvements.
Lead, mentor, and develop a team of data analysts, providing guidance on the design and delivery of reports, dashboards, and visualizations.
Prioritize and manage data projects to ensure the timely delivery of insights while maintaining a balanced and sustainable workload for the team.
Establish and promote best practices for data access and consumption across the organization, ensuring compliance with GDPR and other data privacy regulations.
Drive the adoption and integration of AI and machine learning to analyze complex workforce data, uncover trends, and enable proactive decision-making.
Develop and maintain key people metrics and KPIs to support continuous measurement of HR program effectiveness and workforce health.
Present complex data-driven insights in a clear and compelling way to senior leadership and executives.
What technical skills, experience, and qualifications do you need:
5+ years of leadership experience, specifically managing teams in data, reporting, and analytics functions.
Proven experience working within a data analytics function, with a track record of delivering impactful, data-driven recommendations and implementing analytics strategies.
Proficiency with data analysis and statistical tools (e.g., SQL, Python), as well as data visualization platforms (e.g., Denodo, Domo, Tableau, Power BI); experience with Oracle Transactional Business Intelligence (OTBI) is a plus.
Advanced skills in Microsoft Excel, including pivot tables, complex formulas, and data manipulation.
Hands-on experience applying AI and machine learning to workforce data to uncover insights and support predictive analytics.
Strong understanding of core HR functional areas, such as talent acquisition, talent development, workforce planning, and employee engagement.
Solid knowledge of data privacy regulations (e.g., GDPR) and best practices related to data access, governance, and security.
Excellent analytical and problem-solving abilities, with the capability to interpret complex datasets, identify trends, and develop actionable solutions.
Strong verbal and written communication skills, with the ability to convey complex data concepts to non-technical audiences.
Clear understanding of business objectives and how data can be leveraged to inform and drive organizational strategy.

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers. 
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, U.S., providing market-leading expertise and knowledge-based solutions to clients worldwide. We have an unmatched global reach with offices and capabilities in more than 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,500 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC, Our Values, and our unwavering commitment to our clients, communities, and each other.
CSC is dedicated to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is respected. We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging.
Colleagues are empowered to own their careers and have access to various career opportunities and excellent benefits, including annual Success Sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers. 
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly through our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.

Manager of Data and Analytics- Service Operations

Candidates must possess a Bachelor’s degree in a relevant field (MBA preferred) and have at least ten years of industry experience with a proven record of streamlining service operations and successful budget management. Essential qualifications include proven leadership in managing large teams, achieving high profitability, and robust analytical and problem-solving skills.

Candidates must possess over 5 years of leadership experience managing data/analytics teams and proven experience delivering impactful analytics strategies using tools like SQL, Python, and visualization platforms. A strong understanding of HR functions and data privacy regulations like GDPR is also required.

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Managing Director of Client Services-Private Equity Fund Accounting

Manager of Data and Analytics- Service Operations

Managing Director of Client Services-Private Equity Fund Accounting

Manager of Data and Analytics- Service Operations

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