Project Manager

Founded in 2014, Crossroads Talent Solutions, LLC is a veteran-led SBA 8(a) and Service-Disabled Veteran-Owned Small Business headquartered in Maryland, delivering trusted program management, administrative, and mission support services to federal agencies nationwide. For more than a decade, we have supported critical operations for partners including the U.S. Army, U.S. Air Force, U.S. Navy, U.S. Marine Corps, National Guard, Defense Health Agency (DHA), National Oceanic and Atmospheric Administration (NOAA), Small Business Administration (SBA), U.S. Citizenship and Immigration Services (USCIS), U.S. Attorney’s Office (USAO), and the U.S. Department of Agriculture (USDA). Known for our integrity, transparency, and commitment to excellence, Crossroads has built a solid reputation as a reliable federal partner dedicated to delivering measurable performance and taking care of the people who make each mission possible. **Contingent Upon Award** Position Overview Leads and manages contractor operations in support of CBP hiring and personnel processing functions. Responsible for overall task order execution, workforce management, and performance oversight to ensure efficient, timely, and compliant delivery of mission-critical services in a high-volume operational environment. Scope of Work Oversight Oversight of task order operations and contractor performance Workforce management, staffing coordination, and timekeeping Development and delivery of operational reports, metrics, and status updates Liaison with Government stakeholders and program leadership Quality assurance, compliance monitoring, and performance management Key Responsibilities Serve as the primary point of contact between contractor personnel and government leadership Plan, direct, and manage all task order activities to ensure contract compliance and performance standards are met Oversee onboarding, offboarding, and management of contractor personnel across locations Assign and monitor workload to ensure timely completion of assigned tasks Track performance metrics and implement corrective actions, including performance improvement plans Ensure adherence to training, quality assurance, and security requirements Review work products and enforce established standards for accuracy and timeliness Provide regular staffing updates, operational metrics, and status reports Manage timekeeping, staffing levels, and surge support requirements Lead team meetings, briefings, and coordination efforts Qualifications Bachelor’s degree preferred Minimum of 4 years of program or project management experience Experience supporting HR, staffing, or government operations preferred Proficiency with Microsoft Office and HR/workforce management systems Strong leadership, communication, and organizational skills Ability to manage high-volume, fast-paced operations Work Environment Primarily on-site, with presence required to meet mission and operational needs Telework may be authorized on a case-by-case basis depending on business requirements High-volume, fast-paced environment supporting critical federal hiring operations and national security missions Benefits At Crossroads, we invest in our people by offering a comprehensive benefits package that supports your health, financial future, and overall well-being. Comprehensive Medical, Dental & Vision 401(k) with Employer Match Employer-Paid Life & Disability Insurance Generous PTO & Paid Holidays Flexible Spending Accounts Wellness & Employee Assistance Programs Crossroads Talent Solutions, LLC is a Veteran friendly employer and provides equal employment opportunity (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, genetic information, marital status, ancestry, protected veteran status, or any other characteristic protected by applicable federal, state, and local laws. Equal Opportunity Employer/Veteran/Disabled