Project Manager

JOB SUMMARY We are seeking a results-oriented and highly organized Project Manager with experience in transportation logistics to lead complex, cross-functional projects that improve service delivery, operational efficiency, and customer satisfaction. This individual will manage the entire project lifecycle—from planning and stakeholder engagement to execution and post-implementation review—ensuring alignment with strategic business objectives. The ideal candidate is both technically proficient and business-savvy, with the ability to work across internal departments and directly with external customers. KEY RESPONSIBILITIES * Develop detailed project plans including scope, schedule, resources, risk assessments, and communication strategies. * Lead the execution of initiatives including system integrations, transportation optimization, new customer implementations, and business process improvements. * Coordinate across internal departments (IT, Operations, Product Management, Commercial, Finance, QA) to drive deliverables and resolve issues. * Act as the primary point of contact for external stakeholders including customers, technology vendors, and logistics partners. * Facilitate customer onboarding, configuration planning, testing support, and transition to steady-state operations. * Apply Waterfall, Agile, or hybrid methodologies as appropriate to project type and scope. * Conduct regular project status meetings, milestone reviews, and executive-level briefings on progress and risks. * Ensure adherence to project governance standards, documentation requirements, and change control processes. * Manage budgets, timelines, KPIs, and quality outcomes using tools such as Smartsheet, MS Project, JIRA, or similar platforms. * Foster a culture of continuous improvement by capturing lessons learned and driving process enhancements post-implementation. REQUIRED QUALIFICATIONS * Bachelor’s degree in business, Supply Chain, IT, or 3–6 years of project management experience, ideally within transportation or logistics operations. * Experience managing technology implementations, operational initiatives, new business implementations or enterprise process improvements. * Proficient in Microsoft Office Suite, Smartsheet, project management platforms (JIRA, MS Project), and reporting tools (Power BI, Tableau). * Strong understanding of logistics workflows, transportation modes (LTL, FTL, intermodal), and warehouse operations. * Exceptional communication skills—able to tailor messaging for executives, business users, and technical audiences alike. * Proven experience managing cross-functional teams, resolving conflicts, and driving accountability across matrixed environments. * Ability to travel up to 25% for customer visits, go-live support, and stakeholder workshops. PREFERRED QUALIFICATIONS * Project Management Professional (PMP) or CAPM certification. * Experience in transportation sectors such as freight forwarding, warehousing, LTL/FTL, or last-mile delivery. CORE COMPETENCIES * Stakeholder Management – builds strong relationships and manages expectations at all organizational levels. * Analytical Thinking – leverages data to inform decisions, identify risks, and develop effective solutions. * Customer Focus – prioritizes the needs and experience of internal and external customers in all project decisions. * Adaptability – thrives in a fast-paced, changing environment and adjusts plans as needed to ensure success. * Collaboration – drives team alignment and fosters open communication to ensure successful delivery. * Accountability – demonstrates ownership, follows through on commitments, and delivers measurable outcomes. SUCCESS METRICS * On-time, on-budget project delivery with measurable operational impact. * High stakeholder satisfaction and cross-functional collaboration. * Consistent reporting and alignment with enterprise governance practices #Protrans